How to calculate the loading time in different cities?Delivery times can vary depending on your location and the shipping method you choose. We use advanced mapping and routing technology to provide estimated delivery windows. Please note that factors like traffic, weather, and unexpected events may impact delivery times. To track your package’s progress, simply use our tracking tool with your unique tracking number..
How do I track my package?
You can track your package using our online tracking system. Simply enter your tracking number on our website or mobile app.
Can you guarantee the exact delivery date?While we strive to meet all delivery deadlines, we cannot guarantee a specific delivery date. Unexpected factors like severe weather or unforeseen circumstances may impact delivery times. To keep you updated, we provide real-time tracking information, allowing you to monitor your package’s journey. If you have any concerns, our dedicated customer support team is ready to assist you..
How are sea shipping costs calculated?Shipping costs are calculated based on several factors, including the weight and dimensions of your package, the distance it needs to travel, and the shipping service you select. We offer a variety of shipping options to fit your needs and budget. You can calculate the shipping cost for your specific package by using our online shipping calculator or by contacting our customer service team.
Is it possible to reissue documents for receipt while the goods are on the way?To initiate the process, please contact our customer support team. They will guide you through the necessary steps, which may involve providing specific documentation or paying additional fees. Please note that the specific procedures and fees may vary depending on the circumstances and your chosen shipping method.
Should we purchase additional insurance?
Whether or not to purchase additional insurance depends on the value of your shipment and your specific needs. While we take great care to handle your packages with the utmost attention, unforeseen circumstances can occur during transit.
Consider purchasing additional insurance if:
- Your shipment is high-value: If your package contains valuable items, additional insurance can provide peace of mind.
- You’re shipping fragile or easily damaged items: Fragile items are more susceptible to damage, and additional insurance can protect your investment.
- You’re shipping internationally: International shipping involves more complex logistics and potential risks, making additional insurance a wise choice.
To determine if additional insurance is right for you, consult with our customer service team. They can assess your specific needs and recommend the appropriate level of coverage.
What are your business hours?
We are open from 7:00am to 7:00pm Monday – Saturday – Closed on Sundays
We are available 24 hours for emergency courier delivery services.
3. How can I contact customer support?
You can contact our customer support team by phone at 682-216-3974, by email at support@routerunnerusa.com, or through our live chat on our website. Additionally, you can submit a contact quest form on our CONTACT US page.
What are your shipping zones?
We ship across the USA, and to most countries. For specific shipping zones and rates, please refer to our shipping calculator. Our local courier service operates in the greater Dallas Fort Worth area.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please contact our customer support team for more information and specific rates.
What payment methods do you accept?
We accept Credit/Debit Cards, ACH Deposits, PayPal, Zelle, Venmo, Cashapp.
What happens if my package is lost or damaged?
If your package is lost or damaged, please contact our customer support team immediately. We will investigate the issue and take appropriate action, which may include filing a claim with the carrier.
Can I schedule a specific delivery time?
While we cannot guarantee specific delivery times, we offer various shipping options with estimated delivery windows. You can choose a shipping service that best suits your needs and provides the desired level of timeliness.
What are your delivery fees?
Delivery fees vary depending on the weight, size, and destination of your package. You can calculate the exact shipping cost using our online shipping calculator.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for faster delivery. Please note that expedited shipping fees will apply.
What are the dimensions and weight limits for packages?
There is no weight limit, however the size and weight of your shipment will determine the type of vehicle used.
What are the customs clearance procedures for international shipments?
International shipments may be subject to customs duties and taxes. Please consult with your local customs authority for specific information. If you prefer, we can provide concierge service for customs declaration.
What type of packaging materials should I use?
To ensure the safe delivery of your package, we recommend using sturdy, protective packaging materials. Use appropriate boxes or envelopes, and consider adding cushioning materials like bubble wrap or packing peanuts.
How should I label my packages?
Clearly label your package with the recipient’s name, address, and contact information. Additionally, affix a shipping label with the correct shipping address and any necessary customs declarations. We also provide a pack-and-ship service for you. We will pick up your items, move them to our secure warehouse, and do it all for you. You can even store frequently shipped items in our warehouse for faster shipping.
What are the prohibited items?
We are unable to ship certain items, such as hazardous materials, and items that are restricted by law. Please refer to our shipping policies for a complete list of prohibited items.